Brief mention of the problem
Modern browsing programs change the colors of web pages for ink-saving purposes when printing. For example, a website that has a black background will consume a lot of ink when printed, an undesired effect by the majority of internet users. However, this behavior may prove to be problematic in some cases, such as Elorus documents, where certain significant features (images and colors) may be removed. It is always up to the user to change their browser settings accordingly. In particular browsers, like Chrome and Safari, this problem does not occur, since the application overrides their settings. However, in Mozilla Firefox and the Internet Explorer there is no such option and the printable form of a document depends solely on the user settings.
Instructions for Mozilla Firefox
The moment you click Print a popup window appears where you can select the printer; there click on Options. Next, below Page setup and options check the boxes “Print background” (colors &images), press OK and your document will be printed with the correct formatting. You do not have to go back to these settings every time you print a document since your browser stores them for future use.
Instructions for Internet Explorer
In this browser you need to click Print first and then Page Setup. Below Paper Options check the “Print background colors and images” box, press OK and your document will be printed with the correct formatting. You do not have to go back to these settings every time you print a document since your browser stores them for future use.
The information above may vary according to the language and version of your browser. If the problem becomes persistent or may have any queries please contact our support department via e-mail at firstname.lastname@example.org.